LoanCare, LLC Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating LoanCare, LLC. regarding a recent data breach. The LoanCare data breach involved sensitive personal identifiable belonging to over 1,300,000 individuals.


LoanCare is a financial services company providing full-service subservicing and interim subservicing to the mortgage industry. Founded in 1983, LoanCare subservices over 1.2 million loans in 50 states, approximating 390 billion in loan balances.2 Today, LoanCare services include seller finance subservicing, backup and component servicing, special loans, mortgage servicing, recapture, and cross-sell. Headquartered in Virginia Beach, Virginia, LoanCare is one the largest subservicing providers in the United States and employes over 1,000 individuals.


In November 2023, LoanCare discovered that its parent company, Fidelity National Financial, Inc., had experienced a data breach in which sensitive personal identifiable information belonging to LoanCare customers may have been accessed and exfiltrated. Through its investigation, LoanCare determined that an unauthorized actor may have accessed and exfiltrated this sensitive information on November 19, 2023. Recently, LoanCare began notifying individuals whose information may have been impacted. The type of information potentially exposed includes:

  • Name
  • Social Security number
  • Address
  • Loan number

If you have received a breach notification letter from LoanCare, LLC:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the LoanCare data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in any free credit monitoring services provided by LoanCare, LLC:
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

Share This Post: