Jackson National Life Insurance Company Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating Jackson National Life Insurance Company, which does business as Jackson, regarding its recent data breach. The Jackson data breach involved sensitive personal identifiable information belonging to an undetermined number of individuals.


Jackson is a financial services organization which offers retirement planning advice and products. Accordingly, Jackson works with clients to ensure they can retire with a purpose by offering its clients fixed and variable annuities. Founded in 1961, Jackson is a part of a family of companies, including Jackson National Life Insurance Company of New York, Jackson National Asset Management, LLC, and PPM America, Inc. Headquartered in Lansing, Michigan, Jackson identifies itself as the 7th largest U.S. life insurance company in the United States ranked by total statutory assets. As such, Jackson employs nearly 3,500 associates in the United States.


On or around May 31, 2023, Jackson discovered that Pension Benefit Information (“PBI”), a third-party vender used by Jackson, experienced a data breach in which the sensitive personal identifiable information belonging to Jackson clients may have been accessed and acquired. Through its investigation, Jackson determined that an unauthorized actor may have accessed and obtained this sensitive information through a vulnerability in the MOVEit file transfer software between May 29 and May 30, 2023. Recently, PBI began contacting individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number
  • Address
  • Date of birth
  • Policy number

If you received a breach notification letter from Jackson National Life Insurance Company or Pension Benefit Information (PBI):

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or sam@turkestrauss.com.

If you were impacted by the Jackson data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review any breach notice and retain a copy;
  2. Enroll in any free credit monitoring services provided by Pension Benefit Information on behalf of Jackson National Life Insurance Company;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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