Dolly Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating Dolly, Inc. regarding its recent data breach. The Dolly data breach involved sensitive personal information belonging to an undetermined number of individuals.


Dolly is an on demand moving service company. Through the Dolly app, customers are able to connect with Dolly drivers for moving needs ranging from apartment moves, store delivery, and haul away services. Additionally, Dolly is utilized by retailers including Lowe’s, Costco, Big Lots!, Crate & Barrel, and Sam’s Club. Headquartered in Seattle, Washington, Dolly operates in 45 cities with over 15,000 vetted and background-checked drivers.


On August 26, 2023, Dolly discovered that it had experienced a data breach in which the sensitive personal information in its systems may have been accessed. Through its investigation, Dolly determined that an unauthorized actor may have accessed and acquired certain files from their network, some of which included individuals’ sensitive personal information. On November 2, 2023, Dolly began contacting individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number

If you received a breach notification letter from Dolly, Inc.:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the Dolly data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in any free credit monitoring services provided by Dolly, Inc.;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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